Refund policy
Return & Refund Policy
CODE DE LUMÉ is a small, curated skincare boutique. Every product is personally selected and tested by our founder, a licensed cosmetologist with over 25 years of professional experience and extensive advanced training and certifications. We keep our inventory in small quantities. For hygiene and safety reasons, and because we cannot resell opened or used products, we keep our return terms strict. Please read this policy before placing your order.
Beauty Devices and Device Sets – Final Sale
All sales of beauty devices are final. This includes the SKINBOLIC Time Master – Complete Facial Care Set and any other device or set that contains a device.
Devices and device sets cannot be returned or exchanged, whether opened or unopened, due to a change of mind, personal preference, or dissatisfaction with results.
Exceptions are made only for products that arrive defective, damaged, or incorrect (see below).
Skincare Products
Unopened, unused skincare products in their original, sealed packaging may be returned within 30 days of delivery.
For hygiene and safety reasons, opened or used skincare products cannot be returned due to a change of mind.
If you experience an adverse reaction to a skincare product, please contact us within 30 days of delivery at support.codedelume@gmail.com. We will review each case individually.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us within 14 days of delivery at support.codedelume@gmail.com. Include your order number, a description of the issue, and photos or a short video. Please keep the original packaging.
We will review the issue and provide an appropriate resolution, which may include a replacement, repair, or refund. Damage caused by misuse, drops, liquids, or normal wear is not considered a defect.
Return Authorization
All returns require prior authorization. To request a return, email support.codedelume@gmail.com with your order number and the reason for your request.
Please do not send products to our mailing address without receiving return instructions. Returns sent without authorization cannot be accepted.
Refunds
Once an authorized return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
For approved returns of unopened skincare products, return shipping is the customer's responsibility, and original shipping costs are non-refundable.
For approved returns of defective, damaged, or incorrect products, CODE DE LUMÉ will cover reasonable return shipping costs.
We reserve the right to refuse returns that show signs of misuse, abuse of this policy, or fraud.
Contact Information
CODE DE LUMÉ
Email: support.codedelume@gmail.com
Mailing Address:
9925 Haynes Bridge Rd, Ste 200 #417
Alpharetta, GA 30022
United States
Our mailing address is not a walk-in return location.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.